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Customer Care Co-ordinator

Permanent  |  , West Midlands  |  ASAP  |  £0.00 to £0.00<
Job Reference: 15055

Taylor Herrick are currently working with a national 5* house builder as they look to grow their regional office. They are looking for a customer care co-ordinator to make sure home buyers receive the very best care following their home buying experience.

Role duties:

To support the Customer Service Manager in managing all customer related issues through to resolution, by managing the administration of the department to ensure it operates efficiently and effectively.

* Ensure all calls received into the department are answered professionally and courteously, and issues logged appropriately.
* Communicate with the Customer Service Manager to ensure all defects are dealt with by the appropriate personnel.
* Maintain the relevant Customer Service log/monitor.
* Provide administrative support for the Department, such as handling and responding to all customer correspondence, collate site/sales paperwork, filing etc.
* Liaise with Buying Department - order materials as and when required.
* Coordinate schedule of work for the maintenance team.
* Carry out post-completion courtesy calls to customers.
* Support the department to ensure any issues that arise post-exchange are effectively and efficiently dealt with.
* Update weekly reports and distribute to relevant personnel.
* Carry out other appropriate ad hoc duties as and when required.

To be successful in the role you will possess the following skills and attributes:

* Educated to GCSE Standard (or equivalent) including English and Maths
* Have excellent communication and problem solving skills
* Good verbal and written and communication skills
* Ability to multi-task
* Good time management
* Good level of computer literacy, including Microsoft Office
* Excellent telephone manner
* Good negotiation skills

My client will consider those from a customer service background, not just from within house building.

Offering a competitive salary plus generous package. For more information, please contact 07543165977 or harriet@threcruit.co.uk

Benefits

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Harriet Jarvis

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